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Contact Us

For information about your order, our products, or any other questions, check out our FAQs on the OUR STORY page or reach out by completing the form below. For questions related to an existing order, please include your order number and order date in the message box.

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REFUNDS & RETURNS POLICY
Your satisfaction is important to us! We have a 30-day return policy. If you are not satisfied with your THIQUE online purchase, simply return the unused portion and we will gladly issue a refund.

  1. Prior to returning your item(s), please fill out the contact us form and be sure to include your order number, name, email address, mailing address and phone number in case we need to contact you prior to obtain a Return Authorization Form which will be sent to your email address.  
     
  2. Complete the Return Authorization Form, email the form back to customerservice@thiquehair.com and include a copy of the original online order receipt. Ship back to us using a carrier of your choice. We recommend using an insured and traceable delivery method. THIQUE is not responsible for any returns lost in transit.
     
  3. Please address your return package to:
    THIQUE Hair
    Attn: Returns
    7525 Perryman Court
    Curtis Bay, MD  21226


    We're sorry; return shipping fees are not refundable.  We do not offer exchanges.  
     
  4. Your return request will be processed promptly.
    +  Most returns will be processed within 3-5 business days of receipt.
    +  Business days are from Monday to Friday, excluding holidays.
    +  Once received we will send an email confirming the receipt and processing of your return request.
     
  5. We will refund to the original purchaser within 48 to 72 hours of receiving your return. We regret that we are unable to refund the original shipping charges. 
     
  6. Unfortunately, we cannot provide refunds for THIQUE product purchased at other retailers. Only products purchased on thiquehair.com may be returned for refund.
     
  7. If you have questions about returns or exchanges, please contact us via email at customerservice@thiquehair.com.



PRIVACY POLICY
We respect your privacy. To read our Privacy Policy please go to our Privacy Policy page